Quality Issues Forum 2009

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Continuous Quality Improvement Teams
and Improvement Initiatives, 2008 - 2009

College of Agricultural Sciences

Strategic Initiative Team: Energy

College of Agricultural Sciences

Objective: To lead the implementation of the College’s strategic initiative in energy; complete a short-term (2009-2010) implementation plan; and provide advice on program priorities, additional resources, and areas for future investment.

Sponsor: Marcos Fernandez, Co-Chairs: Kelli Hoover, Greg Roth, Members: John Carlson, Karen Fisher-Vanden, Claire Hinrichs, John Karakash, Jude Liu, John Nikoloff, Bob Wallace, Greg Ziegler

Strategic Initiative Team: Entrepreneurship

College of Agricultural Sciences

Objective: To lead the implementation of the College’s strategic initiative in entrepreneurship; complete a short-term (2009-2010) implementation plan; and provide advice on program priorities, additional resources, and areas for future investment.

Sponsor: Ann Dodd, Co-Chairs: Judd Michael, Barry Zoumas, Members: Dan Eichenlaub, Rick Grazzini, Earl Harbaugh, Jeff Hyde, Kathy Kelley, Jon Laughner, Troy Ott

Strategic Initiative Team: Water Quality and Quantity

College of Agricultural Sciences

Objective: To lead the implementation of the College’s strategic initiative in water quality and quantity; complete a short-term (2009-1020) implementation plan; and provide advice on program priorities, additional resources, and areas for future investment.

Sponsor: Dennis Calvin, Co-Chairs: Mary Barbercheck, Elizabeth Boyer, Members: Bill Achor, Doug Beegle, Matt Ehrhart, Virginia Ishler, Dana Rizzo, Kristin Saacke Blunk, Rob Shannon, Bryan Swistock

Strategic Initiative Team: Food, Diet and Health - Food Safety and Health

College of Agricultural Sciences

Objective: To lead the implementation of the College’s strategic initiative in food, diet, and health - food safety and health; complete a short-term (2009-2010) implementation plan; and provide advice on program priorities, additional resources, and areas for future investment.

Sponsor: Daney Jackson, Co-Chairs: Cathy Cutter, Dave Wolfgang, Members: Marilyn Corbin, John Coupland, Rob Crassweller, Gretchen Kuldau, Ferlin Patrick, Claudia Probart, Chris Raines, Bob Schmieder, Nancy Wilker

Strategic Initiative Team: Pest Prediction and Response - Invasive Species

College of Agricultural Sciences

Objective: To lead the implementation of the College’s strategic initiative in pest prediction and response - invasive species; complete a short-term (2009-2010) implementation plan; and provide advice on program priorities, additional resources, and areas for future investment.

Sponsor: Bruce McPheron, Co-Chairs: Seogchan Kang, Dave Mortensen, Members: Ottar Bjornstad, Margaret Brittingham-Brant, Art Gover, Scott Isard, Tracy Langkilde, Gregg Robertson, Joe Russo, John Tooker, Ashley Walter

College of Arts and Architecture

New Hire and Orientation Process Team

College of Arts and Architecture

Objective: To review all processes currently used when a new employee is hired and develop a new employee checklist to be used by both human resources and the academic departments. This is to ensure the new faculty/staff member is made aware of the services provided by the Information Technology Department, the Facilities Department, the Financial Office, and the Human Resource Office, including computer id login, office keys, HR forms, and parking. The team is also looking at ways to improve the new faculty orientation held every fall.

Members: Dawn Datt, Dan Heckman, Michelle Stine, Jenny Watson, David Will

Revenue Generation and Sharing Model Team

College of Arts and Architecture

Objective: To generate additional revenue for the college and establish models for sharing additional revenue. Current budget cutbacks have forced colleges to look at ways to generate additional revenue for the college and departments. The team will make recommendations to the Dean on ways to generate additional revenue and create a revenue sharing model that motivates departments to generate additional revenue.

Members: Keith Bailey, Dawn Datt, William Doan, Dan Heckman, Gary Kesler, Donald Leslie

Smeal College of Business

Smeal Student Quality Teams 2008-2009

Smeal College of Business

Objective: To provide instructors with feedback about the impact of course designs to improve the learning process, identify barriers to learning and exploit them as opportunities for improvement, and reflect on the ways students learn in order to help them become more efficient and effective learners.

Director: Jamie Sze Min Teo, Faculty: Forrest Briscoe, Lou Gattis, Stephen Humphrey, Nancy McClure, Kenneth Pasch, Gregory Pierce, Felisa Preciado, Sajay Samuel, Jun Shu, Evelyn Thomchick, Carolyn Todd, Student Leaders: Elizabeth Babiarz, Daniel Callahan, Matthew Dubow, David Edwards, Amanda Fedorchak, Erika Hartman, Jemila Machunga-Disu, Amit Malhotra, Sam Newman, Kaitlin Seasoltz, Erin Shiloh, Michael Slezak, Eric White, Alexandra Yeager

Finance and Business

Office of Physical Plant - Beaver Stadium Game Day Team

Finance and Business

Objective: To re-envision Physical Plant’s organizational structure and participation in game day operations at Beaver Stadium. The team will develop a new organizational structure and staffing, new processes, new standards, expectations, and methods for tracking activities and using equipment history to proactively manage stadium operations and enhance the entire game day experience for fans, including security and safety as it relates to Office of Physical Plant activities.

Co-Sponsors: Mark Bodenschatz, Steve Maruszewski, Phillip Melnick, Leader: Al Matyasovsky, Facilitator: Doug Donovan, Members: Marvin Bevan, Rick Bupp, Jeff Dice, Jerry Fulare, Kevin Hahn, Terry Hansel, Bob Hudzik, Wade Michael, Ron Nagle, Paul Politza, Bobby White

Office of Physical Plant – Commonwealth Services Maintenance Agreements Team

Finance and Business

Objective: To develop strategies to more effectively purchase and control maintenance agreements at the campus locations. This will include standardizing maintenance agreement format and scope, combining or centralizing purchasing of maintenance agreements or the use of University personnel to provide maintenance agreements.

Sponsor: Greg Scott, Leader: Bruce Smith, Facilitator: Doug Donovan, Members: Kim Berry, Tom Butchko, Randall Campbell, Cheryl Holland, Tom Houck, Greg Minner, Lloyd Rhoades, Andy Ritter, Linda Stephens, John Walker, Rick Wareham

Office of Physical Plant - Damper Maintenance Team

Finance and Business

Objective: To ensure proper operation and extended life of damper assemblies in critical applications such as research facilities and instructional space through an appropriate and cost effective preventative maintenance (PM) program. Develop a maintenance approach, identify damper types to PM, and develop a PM program with costs, frequencies, practices, and resource implications identified.

Sponsor: Phillip Melnick, Leader: Rick Phillips, Facilitator: Doug DonovanMembers: Connie Brumgard, Harry Gebhardt, Al Kopp, John Lyons, Don Mulfinger, Don Wallace

Office of Physical Plant - Essential Employee Data Team

Finance and Business

Objective: To develop an information technology solution to manage the data associated with Office of Physical Plant employee essential status and team assignment. Data needs to be available to multiple people on demand at any one time, updated regularly, modified and recorded automatically under certain circumstances and portable across multiple systems.

Sponsor: Steve Maruszewski, Leader: Phillip Melnick, Members: Dave Burns, Matt Donovan, Lynette Goodrow, Bob Kellar, Shauna Nevel, Alyssa Packer, Lloyd Rhoades

Office of Physical Plant - Employment Process Team

Finance and Business

To streamline the employment process and reduce the amount of time it takes to fill a position vacancy. There are delays at some stages of the employment process that result in positions being vacant for extended periods of time.

Sponsor: Terri Parker, Leader: Susan Rutan, Members: Lisa Irvin, Ken Korbich, Ron Nagle, Susan Oswalt

Office of Physical Plant - Fire Stopping Team

Finance and Business

Objective: To develop an approach to make sure the appropriate fire stopping is done on new projects and in existing buildings. The team will establish a process for identifying the scope of the problem in existing buildings and develop an approach to establishing a fire stopping maintenance program for current deficiencies and future work. The team will also determine how best to do fire stopping for both new projects and maintenance work and existing deficiencies, and determine training required.

Sponsor: Phillip Melnick, Leader: Rachel Prinkey, Facilitator: Allen Bonsell, Members: Larry Frazier, George Hoover, Dave McCobin, Dave Reasinger, Lloyd Rhoades, Steve Triebold

eBuy Team

Finance and Business

Objective: To streamline the purchasing process through an on-line shopping tool. “eBuy” is a web based application whereby orders are placed electronically with Penn State’s contract suppliers. Using electronic invoicing and an internal Direct Bill, eBuy also streamlines the settlement process. Some of eBuy’s goals and objectives are: to improve process efficiencies, improve customer satisfaction, increase and leverage contract spend, lower the cost of goods, reduce order placement and delivery time, and put product history and payment information on-line.

Sponsor: Rich Pearce, IT Leader: Mike Sherlock, Leader: Joyce Haney, Members: Ron Byron, Mike Conroy, Deborah Meder, Eric Specht, Lisa Steinbugl, Joel Weidner

University Messaging System Working Group

Finance and Business

Objective: To improve collaboration between all Finance & Business (F&B) units. The University Messaging System (UMS) Working Group is a subset of the UMS Committee. In the first phase of the project, five separate Microsoft Exchange environments within individual units of F&B will be consolidated into one central F&B Microsoft Exchange environment. This will allow for the sharing of calendars, mailboxes, address books, and resources across F&B. The second phase of the project is to try and integrate the central University Messaging System with the Office of Physical Plant’s Novell GroupWise system. It should be noted that UMS will not only provide for greater collaboration within F&B but will result in substantial cost savings for individual F&B units and for F&B as a whole. Another major benefit will be the availability of a F&B wide BlackBerry Enterprise service. The UMS Working Group is made up of members from all information technology (IT) departments with F&B and was charged with implementing both phases of the project. This is also the first time that all F&B IT departments have come together to work on a project with a common goal.

Co-Chairs: Giles DeStreel, John Matty, Members: Jason Browne, Todd Cardamone, Fred DiMuccio, Beth Jones, Joe Laskowski, Cindy Newman, Sandy Stauffer, Tom Weber

Streamline Instructional Activity Data and Reporting Team

Finance and Business

Objective: To re-engineer/streamline and simplify the current antiquated process of collecting and reporting information about instructors and all of their related teaching activities. This is a complicated, time-consuming process and requires significant manual effort. Removing the complexity and manual interventions should result in more timely, more accurate information.

Sponsor: Ann Gray, Leader: Mark Weaver, Members: Yakov Bernstein, Wendi Herrington, Stephanie Lowenstein, Michele Schirm, Tim Whitehill

University Budget Office Reward, Recognition, and Wellness Team

Finance and Business

Objective: To encourage and maintain a high level of morale within the staff by developing an environment that supports, recognizes, and rewards the consistently exceptional performance that has become the norm for the University Budget Office. We recently added the wellness component to our charge and work to provide group activities and opportunities to promote healthy changes to our employees’ lifestyles. Our process involves events and programs such as office retreats, university tours, group exercise opportunities, award nominations, etc. The events that may be cause for celebration are grouped into two basic categories: individual achievement/milestones and group reward celebrations.

Co-Chairs: Mary Jane Fisher, Stephanie Snook, Members: Rich Heininger, John Matty, Brenda McDowell, Michele Schirm, Patty Tarbay

Finance and Business/Information Technology Services (ITS)/Office of the President

Promotion and Tenure Automation Process Team

Finance and Business/Information Technology Services/Office of the President

Objective: To explore and examine opportunities for efficiencies in the promotion and tenure process while maintaining the spirit and integrity of this critical University function. The promotion and tenure process consists of various review levels and has historically been a very paper-intensive process. We have streamlined the review process at the University Committee level by having an automated viewing platform for the eleven-person Committee. This, coupled with a document image download to the Office of Human Resources personnel files, has significantly streamlined the process. As a segue and natural progression to that effort, we are now working with Digital Measures for an automated faculty activity database and eventual fully-automated workflow vehicle for the entire promotion and tenure process.

Sponsor: Blannie Bowen, Members: Jeanie Andrews, Peter Devries, Shawnee Emeigh, Mike Hartman, Cathy Kanour, Steve Selfe, Clark Wagner, Hazel Weaver

Finance and Business/Information Technology Services (ITS)/Undergraduate Education

Direct Loan Implementation Team

Finance and Business/Information Technology Services (ITS)/Undergraduate Education

Objective: To determine the technical, processing, programming, and communication flows required for federal loans to be obtained directly from the US Department of Education, due to the instability in the financial markets and the resulting lack of access to loans through banks. This would impact over 40,000 Penn State students in need of loans for the 2008-09 year. It was also necessary to ensure that the students be notified to sign new promissory notes with the Department of Education.

Co-Sponsors: Al Horvath, Robert Pangborn, Gary Schultz, Co-Chairs: Anna Griswold, Roseann Sieminski, Members: Jackie Babcock, Scott Bitner, Susan Bogart, Dawn Boyer, Joetta Bradica, Sandy Coyle, Amy Edmonds, Sasie Fernando, Laura Garver, Giovanna Genard, Ralph Hosterman, Shari Howell, Melissa Kunes, Wayne Leone, Nancy Meyer, Evelyn Nordberg, Marty Nordberg, Mark Proper, Bob Quinn, Rick Ramsay, Anita Sather, Paul Simenson, Rod Smith, Bob Snyder

College of the Liberal Arts

Liberal Arts Electronic Office Project Team

College of the Liberal Arts

Objective: To move the Deans’ offices more comprehensively toward an electronic office environment as opposed to a paper/manual environment. The College already transitioned all undergraduate student files from paper to electronic form which resulted in savings not only on paper and equipment but also in increased access to information and improved efficiency in office procedures.

Sponsor: Jennifer Morris, Members: Carol Mellott, Sandra Wingard

Penn State Altoona

Assessment Task Force

Penn State Altoona

Objective: To ensure that the structure and processes associated with our ongoing assessment initiatives are faculty-driven.

Members: Victor Brunsden, Ed Day, Harriett Gaston, Sharon Lacue, Robert Matchock, Carey Reed, Laura Rotunno, Richard Singer, Tim Slekar, Gary Weisel

Penn State Berks

Strategic Plan Advocates

Penn State Berks

To implement the 2008-2013 Strategic Plan. The Advocates will: (a) monitor the progress of the strategic plan; (b) identify resources needed in the particular area; (c) develop assessment metrics to ascertain if the strategic plan goals are being met. Additionally, the advocates have developed a strategic plan scorecard that indicates the extent to which the strategic plan is being implemented.

Facilitators: Mary Lou D’Allegro, Susan Phillips Speece, Blaine Steensland, Advocates:  Martha Aynardi, Jerry Bachert, David Bender, Elaine Berish, Kim Berry, Pete Coleman, Maureen Dunbar, Paul Esqueda, Walt Fullam, Danielle Richards, Teri Sabatelli, John Shank, Ike Shibley, Lisa Weidman

Academic Services Strategic Planning Committee

Penn State Berks

Objective: To develop a strategic plan that would improve internal operations and, at the same time, meet the growing needs and expectations of students. The team convened several times to create a plan for each academic service area, since Academic Services is typically the first point of contact for students.

Facilitator: Mary Lou D’Allegro, Members: Susan Anderson, Anna Marie Donahue, Tish Jespen, Danielle Richards

Penn State Brandywine

Staff Forum Planning Committee

Penn State Brandywine

Objective: To develop and coordinate a monthly one-hour meeting for staff members and technical service employees to communicate information about campus issues. As a result of these forums, staff members have greater opportunities to network with others whom they may not see on a daily basis due to office/building location, feel more connected and “in the loop” about campus happenings, and have an opportunity to communicate/air concerns, get answers, etc.

Leader: Lisa Yerges, Members: Helene Bludman, Paul de Gategno, Deborah Erie, James Morgan, Matthew Shupp, Robert Wetzel, Sophia Wisniewska, Alan Zawacki, Maria Zuccato

Strategic Planning Team

Penn State Brandywine

Objective: The strategic planning process was unique for not only Penn State Brandywine but across Penn State University because it included in-depth interviews with faculty, staff, students, and community members to identify the best of Penn State Brandywine, what should be protected at all costs, as well as the dreams of what the campus could be. Through “learning journeys,” the committee solicited input from individuals outside of the immediate campus community to amplify the information gathering process. The team, with the assistance of some external facilitators, planned the first forum of its kind, a Future Search Conference: Penn State Excellence in Your Back Yard: Developing Regional Talent for Global Success. The purpose of this 3-day gathering, attended by a group of faculty, staff, students, parents, alumni, legislators, high school administrators, Advisory Board members, business partners, and community members, was to have a strategic, whole-system conversation about the future of the campus. In addition to the 95 attendees who participated in the Future Search Conference, “town meetings” were held with faculty, staff, students, the Advisory Board, and external groups to ensure input was received from all stakeholders regarding the strategic planning goals that would appear in the resulting strategic plan and that would ultimately determine the direction and future of the campus.

Chair: Elizabeth Dudkin, Members: Helene Bludman, Paul de Gategno, Raed Elaydi, Deborah Erie, Susan Fredricks, Justin Koziol, Arnold Markley, Sylvia Schaffer, Donnell Tilery, Sara Whildin, Sophia Wisniewska, Gail Wray, Lisa Yerges, Maria Zuccato

Penn State Erie

Continuous Quality Improvement Team for Minority Recruitment

Penn State Erie

Objective: To look at minority student recruitment efforts at Penn State Erie, the Behrend College. The team will look at new approaches to minority student enrollment.

Leader: Felicia Williams, Facilitator: Ken Miller, Members: Melissa Borgia, Jane Brady, Biddy Brooks, Randy Brown, Andy Herrera, Terri Mando Smith

Penn State Fayette, The Eberly Campus

PSU-Fayette The Eberly Campus SPIE Committee 2009

Penn State Fayette, The Eberly Campus

Objective: To develop a taxonomy for organizing all of the information we are collecting for the implementation of our Strategic Plan and to get a firm grasp of where we currently stand with respect to strategic goals and strategies in order to identify problem areas and prioritize our time and energy to deal with them.

Chair: Terry Halfhill, Members: Paula Congelio, Andy Gapinski, Wayne Port, Tina Reed, John Riddle, Joseph Segilia, Shawn Shrum

Penn State Mont Alto

Student Success Committee

Penn State Mont Alto

Objective: To develop strategies to improve retention rates; improve the six-year graduation rates; develop a plan to assess the campus effectiveness toward achieving the Statement of Student Learning Outcome; review all student and academic support functions to determine effectiveness; and make recommendations as appropriate. The Student Success Committee will also help to develop activities that encourage student engagement, and bring curricular and co-curricular activities together.

Members: Francis Achampong, Somjit Barat, Carranda Barkdoll, Jean Barlup, Andrea Christopher, Mike Doncheski, David Gnage, Kira Hamman, Mike Harp, Lauraine Hawkins, Marla Minnich, Lois Orndorff, Tim Radio, Tom Reinsfelder, Kendra Wolgast

Penn State Schuylkill

Schuylkill Campus Diversity Committee

Penn State Schuylkill

Objective: To enrich the lives of students, faculty, and staff by providing a diverse academic community where the exchange of cultures, beliefs, ideas, knowledge, and perspectives become an active part of living and learning. Penn State Schuylkill recognizes that diversity and respect for human difference is a key source of intellectual vitality and innovation. The principle goal for enhancing diversity is to ensure equal opportunities for all who learn, teach, or work within the campus.

Co-Chairs: Stephen Couch, Matthew Swatchick, Members: Bonnie Angst, Tammie Durham, Cathy Fiorillo, Peter Grahame, Hartmut Heep, Dwayne Hunt, Charles Law, Judy Lenick, Susan Martin

First Year Engagement Committee

Penn State Schuylkil
Objective: To determine the format of the replacement for the First Year Seminar at Penn State Schuylkill.

Chair: Stephen Couch, Members: Nicole Andel, Harold Aurand, Michael Gallis, Dwayne Hunt, Elyce Lykins, Jason Reuscher, Michael Verhagen, Anita Vickers

Penn State Worthington Scranton

Worthington Scranton Web Team

Penn State Worthington Scranton

Objective: To continuously improve the campus Web site, as charged by the Chancellor, through the following activities: identify, discuss and coordinate web related issues and concerns; solicit usability feedback and perform usability studies with students to improve navigation and design; have liaisons for departments or areas bring items to the attention of the web team; identify training topics; disseminate information from the Web Standards & Design Committee to departments and solicit feedback.

Chair and Webmaster:   Marilee Mulvey, Members: Kim Bogdan, Allison Burns, Sandy Feather, Amy Gruzesky, Mary Lance, Audra McCloe, Nanci Purcell, Sandra Weaver

Research/The Graduate School

Office for Research Protections Staff Retreat Team

Graduate School/Research

To maximize effectiveness and customize our annual staff retreat to meet our specific need, included planning, executing and evaluating the event. The specific focus was “Back to the Basics: Customer Service”, and an All-Star logo was adopted to reflect five points of customer service: Availability, Assumptions, Acknowledgement, Accountability, and Attitude.

Advisor: Michelle Stickler, Sponsor: Candice Yekel, Members: Lacey Auman, Melissa Conrad, Tracie Kahler, Josy Lyons, Michelle Panulla, Jodi Rodgers

Office for Research Protections Opportunity for Improvement Initiative

Graduate School/Research

Objective: To develop a process to receive, assess, provide feedback on and implement (as appropriate) suggestions received to enhance our ability to carry out our mission. The goal is to be able to systematically capture innovative ideas so that they can be assessed and implemented, if appropriate, in a timely manner.

Sponsor: Candice Yekel, Advisor: Michelle Stickler, Leader: Josy Lyons, Member: Michelle Panulla

Office for Research Protections Transition Team

Graduate School/Research

Objective: To effectively plan and manage the move of the Office for Research Protections (ORP) to Innovation Park. The team’s focus was to ensure the move is carried out efficiently; the move’s impact on customer service is minimized; changes resulting from the move are communicated early and effectively to all affected parties; staff transition to and adjustment to the new space is smooth; the benefits of the new physical space are maximized; inevitable disruptions due to the move are minimized; and, expressed concerns by all affected parties are responded to adequately.

Sponsor/Leader: Candice Yekel, Members: April Brumbaugh, Josy Lyons, Michelle Panulla, Jodi Rodgers, Michelle Stickler, Laura Young

Office for Research Protections Customer Service/Indexing Team


Objective: To have an effective information management system in place that is a readily accessible and user-friendly resource that will be used frequently and improve consistency across the human subjects protection program to better serve our customers. Prior to the indexing project, no system was in place to comprehensively organize and have available information from team meetings, email communications, directives, etc.

Advisors: Michelle Stickler, Candice Yekel, Member/Advisor: Jodi Mathieu, Members: Josy Lyons, Michelle Panulla

Contract Management System Team


Objective: To improve efficiency for Electro-Optics Center contracts and Program Management. Federal contracts and programs require detailed reporting, tracking and management that are not tracked in the usual manner, so a separate database was developed. In addition to creating a database used for tracking, a user manual was developed and training held for the entire contracts team. The database is password secured, continually backed up and information technology can assist if necessary on database design.

Leader: Anissa Fellabaum, Members: David Corry, Donna McIntyre, Theresa Pietrowski

Eberly College of Science

ECOS SRDP Process Improvement Team

Eberly College of Science

Objective: To examine and improve the Staff Review and Development Plan process in the college. As an outgrowth of our Human Resources Working Group improvement team of last year, we have formed a team whose goal is to improve the percent of employees who receive meaningful review and development discussions. The end goal is to improve employee morale of both supervisors and supervisees across the college.

Members: Sally Assmann, Karin Foley, Sharon Hammes-Schiffer, Amanda Jones, Sandy Murray, Debra Putt, Richard Robinett, Kelli Wilkinson, Liza Wilson

Research Staff Assistant New Faculty Training Team

Eberly College of Science

Objective: To better train new faculty members in the Chemistry Department on processes such as purchasing (including purchase orders, purchasing cards, and eBuy), travel (Travelport and the Employee Reimbursement System), hiring postdocs and wage payroll employees, class work, and seminar protocol.

Members: Amanda Ault, Sabrina Glasgow, Betty Jo Houser, April Leiter, Connie Smith, Adrian Weaver

Student Affairs

University Health Services Health Information Management Consent Process Team

Student Affairs

Objective: To evaluate the documentation of the informed consent process in comparison to benchmarks of UHS policies and federal regulations. Health records will be analyzed for timely scanning of the paper consents into the electronic health record, correct consent type and completion of all fields on the consent and other required documentation of the process. The goal is 100% compliance.

Leader: Nancy Nolf, Members: Lorianne Bressler, Rita Carpenter, Cheryl McCloskey, Heather Miles, Lisa Witt

University Health Services Prescription Samples - Compliance and Safety - Pharmacy and Therapeutics Team

Student Affairs

Objective: To standardize procedures relating to medication samples for patients to ensure the continued high standards of patient safety and compliance with regulatory guidelines.

Leader: Nora Maginnis, Members: Stefanie Dunk, Chet Evans, Jim Gill, Bob Heinbach, Diane Smith, Curt Swagler

University Health Services Emergency Medical Services Ambulance

Student Affairs

Objective: To study the incidence, circumstances and potential contributing conditions of recent accidents and make a plan of corrective actions. Minor accidents at low speed are a source of cost and inconvenience to the Emergency Medical Services Department.

Leader: Dave Jones, Members: Wes Cartwright, Josh Fremberg

University Health Services Online Scheduling Process - Physical Therapy

Student Affairs

Objective: To identify the types and frequency of errors and their impact on the provision of physical therapy services. The objective is to decrease the error rate to 5% per month.

Leader: Linda Eck, Members: Ken Hurd, Ellen Jankowski, Kristin Taylor

Undergraduate Education

Entrance to Major Re-engineering

Undergraduate Education

Objective: To develop requirements and explore options for enhancing the entrance to major process.

Sponsor: Karen Schultz, Leader: Debbie Diercks, Members: Greg Bishop, Margo Boman, Dawn Boyer, Sara Conkling, Barbara Crain, Iris Flynn, Michael Gilpatrick, Anne Kepler, Marie Lindhorst, Jean Landa Pytel, Kathi Reynolds, Robin Robinson

Alumni Admissions Volunteer Communication and Support

Undergraduate Education

Objective: To provide more secure and accessible ways to access the information Alumni Volunteers need to support student contacts. Alumni Volunteers serve a vital role in our recruitment efforts. Through college fairs and our LionsROAR (Reach Out and Recruit) efforts, they contact thousands of students. Volunteers receive their LionsROAR student contacts via the Web, instead of through paper mailings and email. Volunteers now retrieve their student contacts using secure FPS accounts. We also improved the alumni admissions volunteer Web site to provide online training for volunteers and committee leaders that matches the presentation our staff members deliver to prospective students in the office and at out of state events. In response to alumni volunteer requests for a message forum, we created a Facebook group for them to be able to interact freely with other alumni from around the country and staff from across the University.

Sponsor: David Kuskowski, Members: Elaine Barsness, Craig Benner, Garrick Bodine, Karen Butler, Lynn Koehler, Stephen Mitchell, Tony Moore, Melanie Puebla, Stacy Rosenbaum, Jennifer Snare

Admissions Decisions Online

Undergraduate Education

Objective: To design and implement an online system of delivering admission decisions to undergraduate applicants for all campuses and all colleges. The landscape of higher education, undergraduate admissions, and recruitment continues to become more and more heavily dependent on electronic forms of communication. These online tools facilitate a quicker and more effective communication flow and provide the opportunity for a reduction in the costs associated with paper processes. All undergraduate applicants are now able to log in to their secure My Penn State account and view not only the status of their application but also the final decision.

Sponsor: Anne Rohrbach, Co-Chairs: David Kuskowski, Vince Timbers, Members: Garrick Bodine, Brett Hoffman, Mary-Ellen Madigan, Amy Pancoast, Anne Petersen, Marty Smith

Admissions Event System

Undergraduate Education

Objective: To create an event system that pulls together all student activities through the recruitment and application process. The integration of our systems facilitates a more effective overall experience for students and their families. Previously, a student would have to search the various admissions, campus, and college Web sites to find the event that was right for them. None of these registration systems communicated with each other, and students were not easily made aware of the “perfect” program for them. Once this system is complete, a student will be able to go to one place to register for any Penn State event. Reports built into the system will allow us to easily track where and when a student has met with us, and evaluations may be shared between units for crossover events that involve multiple entities.

Members: Gary Abdullah, Garrick Bodine, Melissa Doberstein, Lisa Homan, David Kuskowski, Scott Lingle, Jenni Mahute, Tony Moore, Eric Reinhard, Cathy Schwab, Jennifer Snare, Catherine Steffan

Research and Assessment Team

Undergraduate Education

Objective: To facilitate conditions that enable Division of Undergraduate Studies colleagues to contribute to research relevant to advising; and to lead the Division of Undergraduate Studies in articulating the agenda for assessment and encouraging the integration of assessment into program delivery with a focus on internal accountability and improvement. To accomplish the first objective, the Research and Assessment Team will encourage and support acquaintance with the research literature in academic advising and related areas, nurture the pursuit of original research among DUS staff members, and create conditions for the dissemination of research endeavors undertaken by DUS colleagues. To accomplish the second objective, the Research and Assessment Team will identify needs, set priorities, locate resources, and organize vehicles for data collection, analyses, and reports.

Co-Chairs: Elena Galinova, Janet Schulenberg, Members: Kelly Bellew, Linda Higginson, Hilleary Himes, Amanda Miller, Terry Musser, Marion Schwartz

Electronic Student Aid Award Notification for New Students

Undergraduate Education

Objective: To notify new students about their student aid award as the Office of Student Aid continues to move to electronic communication and processes. The objectives are to notify new students by email that their Student Aid Award is ready to view in eLion, reduce costs, allow students to receive notice of awards the day after weekly awarding is complete, and make any changes to aid programs or amounts immediately visible in eLion for students.

Sponsor: Anna Griswold, Leader: Bob Quinn, Facilitator: Bonnie Benjamin, Members: Sandy Coyle, Giovanna Genard, Savitha Kolar, Jane Kone, Evelyn Nordberg, Paul Simenson

University Libraries

LibQUAL Team

University Libraries

Objective: The goals of LibQUAL+(TM) are to: foster a culture of excellence in providing library service; help libraries better understand user perceptions of library service quality; collect and interpret library user feedback systematically over time; provide libraries with comparable assessment information from peer institutions; identify best practices in library service; and enhance library staff members’ analytical skills for interpreting and acting on data. LibQUAL+(TM) is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library.

Co-Sponsors: Sally Kalin, Jack Sulzer, Leader: Kim Patishnock, Members: Chris Avery, Matt Ciszek, Kathy Fescemyer, Glenn Masuchika, Mary Frances McLaughlin, Rebecca Mugridge, Doris Stover

Next Generation Public Interface Team

University Libraries

Objective: To explore options and make recommendations to IT Strategies for providing a front-end interface for access to the Libraries online catalog (The CAT) and our other local and remote resources, and to enhance access via faceted searching with the goal of providing a better discovery experience and easier access to library resources for students, faculty and staff.

Co-Chairs: Amy Deuink, Binky Lush, Members: Paige Andrew, Todd Douty, Dace Freivalds, Trish Notartomas, Eric Novotny, Emily Rimland, Amy Rustic, Ann Thompson, Christopher Walker, Stephen Woods

Content Management System Implementation Team

University Libraries

Objective: To implement content management system (CMS) software to support a useable, robust, and reliable web presence for the Penn State University Libraries across all locations. Online information is now able to be easily created, shared, and managed throughout the University Libraries and more than 60,000 web pages were migrated to the new system.

Co-Sponsors: Dace Freivalds, Lisa German, Leader: Linda Klimczyk, Members: Andrew Calvin, Maria Capule, Kevin Clair, Binky Lush, Sylvia MacKinnon, Nikki Massaro Kauffman, Janis Mathewson, John Meier, Katherine Strenko, Lance Wilkinson

Digital Initiatives Steering Committee

University Libraries

Objective: To coordinate the management of digital projects, effectively creating and centralizing a management structure for activities that are inherently decentralized. The formation of this Steering Committee serves as the first step toward a programmatic approach to the Libraries’ digital initiatives, moving away from the current project-based approach.

Sponsors: Dace Freivalds, Mike Furlough, Lisa German, Leaders: Sue Kellerman, Rebecca Mugridge, Members: LaDawn Benner, Dawn Childress, Kevin Clair, Linda Friend, Ben Grissinger, Linda Klimczyk, Bonnie Osif, Albert Rozo, Karen Schwentner

Digital Collections Review Team

University Libraries

Objective: To develop, on an ongoing basis, priority recommendations for materials to be digitized from our collections based on collections strength. These recommendations will be made to the Collection Development Council and the Assistant Dean for Scholarly Communications. The team will confer with subject specialists and other librarians on the needs of the Penn State user community, and with related project teams, such as the Digital Initiatives Steering Committee and the Google Scanning Team, to determine these priorities. The team will review existing digital collections offerings from other research libraries as well as commercial providers, to identify opportunities to extend work underway in the wider field, and to avoid duplication of effort to extent possible. Recommending policies or projects that will ensure better access and discovery of our digital collections as needed. The team will recommend useful methods of assessment for digitized collections and communicate its work to the Collection Development Council and the Libraries in general.

Sponsor: Mike Furlough, Leaders: Sue Kellerman, Bonnie Osif, Members: Heidi Abbey, Linda Friend, Jane Ingold, Doris Malkmus, Stephanie Movahedi-Lankarani, Martha Ney, Amy Paster, Nonny Schlotzhauer

Newspaper Review Task Force

University Libraries

Objective: To assess the University Libraries newspaper content and online news resources and make recommendations to reduce expenditures, while, at the same time, ensuring support of the University’s teaching and research programs.

Sponsors: Sally Kalin, Jack Sulzer, Leader: Debora Cheney, Members: Amy Deuink, Russ Hall, Rachel Schneiderman, Helen Sheehy, Doris Stover, Sara Whildin, Gary White

University Outreach

World Campus Educational Technology Team

University Outreach

Objective: To create greater flexibility in the course delivery design process to eliminate bottlenecks and improve efficiency. The project is named Evolution and it is a lightweight interface to our course delivery toolkit, written in PHP scripting language. It allows learning design teams the ability to manage the environment and users, and allows for greater flexibility in the design process via role management and access permissions. Evolution allows for greater granularity in managing the course delivery toolkit, which includes access and role management, ability to modify or create content, as well as quality assurance. The objective is to keep the content independent from any one particular learning management system (LMS) or content management system (CMS), while maintaining maximum interoperability between our content and all LMS/CMS’s. This should allow for a range of flexibility with respect to interaction with our content, from faculty who have no experience delivering online courses and need maximum guidance to faculty who have a good deal of experience delivering online courses and desire to work with their own tools in their own course.

Members: Nancy Hallberg, Adam Spotts

Continuing and Distance Education Strategic Performance Indicators Team

University Outreach

Objective: To develop a matrix around our units’ critical success factors. Each Continuing and Distance Education unit is reporting Strategic Performance Indicator (SPI) information each semester to the Associate Vice President. We have been through two reviews and continue to evaluate what we are measuring and if these are the “right” SPIs.

Leader: Wayne Smutz, Facilitator: Kathleen Poll, Members: Bill Curley, Wesley Donahue, Ed Donovan, Ann Frentzen, Jeff Hand, Martha Jordan, Mark McLaughlin, Michael Ostroski, Peter Rubba, Lori Stania, Suzanne Wrye

Integrated Student System for Outreach (ISSO) World Campus Development Team

University Outreach (Continuing and Distance Education)

Objective: To implement a new registration and records system, Integrated Student System for Outreach (ISSO), which would allow staff of Adult Learner Enrollment Services to provide better service to students studying through the World Campus. In addition to the system change, the World Campus moved from an independent learning, rolling enrollment environment to a paced, or semester-based environment. With this change, the World Campus could integrate with the University system.

Members: Tom Alterio, Tom Collins, Anita Colyer, Sarah Cook, Bonnie Dailey, Rich Genovese, Tracy Gross, Paula Hamaty, Helen He, Kimberly Ishler, Lisa Komidar, Sandy McClain, Linda McDonald, Jean McGrath, Tammy Myers, Cheryl Seybold, Steve Welshonse