Penn State CQI Teams – Diverse Challenges, Solid and Measurable Improvements

Printer-friendly versionPrinter-friendly version

Quality Advocates: Learning about Recent Team Improvement Initiatives

Since 1991 over 900 innovation and improvement teams across the University have identified ways to streamline processes and enhance results. This Quality Advocates highlights what three units have done to operate more efficiently and effectively.

Read more…

Quality Advocates: Demystifying Enrollment Management and Admissions Timelines

How does Penn State set enrollment targets and manage admissions for first-year students across twenty campuses? How do the Undergraduate Admissions office, campus admissions staff, the Office of Student Aid, academic units, and the Central Enrollment Management Group work together? This session will provide an overview of the enrollment management process and timeline through which a new class of close to 16,000 first-year Penn State students is admitted each year.

Read more…

Quality Advocates: Benchmarking Best Diversity Practices

Penn State is a leader in diversity strategic planning, and we are frequently benchmarked for our robust review process and emphasis on accountability. With A Framework to Foster Diversity at Penn State: 2010-15, Penn State begins the next phase of achieving our diversity potential. Since the implementation of the initial Framework in 1998, Penn State has made considerable strides toward building a truly diverse, inclusive, and equitable institution. Find out about the 2010 review process and what have been identified as best practices, and hear from representatives of units that are doing an exemplary job on implementation in several Challenges of the Framework.

Read more…

Quality Advocates: The Political and Economic Landscape for Higher Education in Pennsylvania

Since 2008, state budgets across the U.S. have had to cope with about $400 billion in deficits. In Pennsylvania the current annual structural deficit is estimated at over $4 billion on a total Commonwealth budget of about $28 billion. Nationally and in Pennsylvania, the coming fiscal year may be especially difficult because $54 billion in federal stimulus funds directed to education spending will likely be gone. How are these and related factors – including the pace of economic recovery, and political change nationally and in Pennsylvania – likely to impact Penn State?

Read more…

Workshop: Applying Quality Principles in Daily Work

Are you looking for ways to reduce the time you spend doing things over or correcting mistakes? By applying quality principles, you can identify ways to help you work more efficiently and more effectively. Activities in this program use sample applications and participant work situations to help reinforce basic quality principles.

Read more…

Workshop: Facilitating Quality Planning, Improvement, and Assessment in Projects and Teams

This full-day workshop provides hands-on experience in the role of a facilitator working with a team addressing a planning, improvement, or assessment initiative. It also identifies the parallels between any of these approaches and classic project management, and the further considerations for the individual serving as both the group leader and facilitator.

Read more…

Spotlight on Quality Improvement: Reaching More Potential Students with Decreasing Resources

On campus recruiting activities for prospective College of Engineering undergraduate students consumed a lot of time and other resources. It was not clear what impact these events had on prospective students’ decisions. A team reengineered events, publications, and information on the Web.

Read more…

Do You Know? How many teams were recognized at the 2010 Quality Issues Forum?

Learn more…

Cost Saving Ideas : Suggestions that have been received at OPIA’s Effectiveness and Efficiency Ideas

Some of the suggestions received related to publications and printing:

  • Set up online invoices or offer an e-mail option so the recipient can manage the printing
  • Customize mailing lists based on group membership or prior experience, such as course registration, rather than printing and sending mailings to everyone
  • Move documents such as pay statements and marketing materials online, eliminating mailing and letting the recipient decide whether they need to print it

Submit your ideas for increased efficiency and effectiveness at Penn State.

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at 814-863-8721 or e-mail

The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Louise Sandmeyer, Executive Director of the Office of Planning and Institutional Assessment, at 814-863-8721 or To read past issues, see the Office’s Web site at /s/5ztbIb.

To subscribe, join our mailing list or contact the Office of Planning and Institutional Assessment at 814-863-8721.

To provide feedback on this newsletter click here.