The Evolution of Process Improvement

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No. 123 October 2009

Quality Advocates: Student Success Series

Connecting Policy and Practice to Student Success - November 13, 2009, 10:00 a.m. – 11:30 a.m., 508 Rider - Session Leader: Damon Sims, Vice President for Student Affairs

Who is Responsible for Student Success? - December 4, 2009, 11:30 a.m. – 1:00 p.m., 508 Rider - Session Leader: Robert Pangborn, Vice President and Dean for Undergraduate Education

For complete information about the Quality Advocates series, visit /s/2ANvYC.

Best of the Blog

Student Success - What does it mean to you?

Read the summary of the October 16 Quality Advocates session on student success, and then join an online discussion about what student success means to you. Read the complete blog entry at /s/4vV5w2.

Problems in Crossing the Finish Line

The recently published book, Crossing the Finish Line: Completing College at America’s Public Universities addresses a number of issues relating to student success. Their findings reinforce what our office found several years ago: lower-income students are less likely to complete college, even after controlling for a number of other characteristics. Read the complete blog entry at /s/4zkIjt.

Innovation Insights: #23: Increasing Efficiency and Effectiveness Through Lean

Lean can be applied in an academic or service environment to establish a steady flow of work and reduce waste while providing services in a timely manner.

For the full document, visit /s/22HlMt. The complete Innovation Insights series is available at /s/14M5iI.


Applying Quality Principles in Daily Work - Wednesday, November 4, 2009, 8:30 - 11:00 a.m., 508 Rider

Continuous Quality Improvement - Closing the Gap - Friday, November 20, 2009, 9:30 a.m. - 12:00 p.m., 508 Rider

For complete information on all workshops being offered, visit /s/ePC7m .

Support for Planning, Improvement, and Assessment in Your Unit

The Office of Planning and Institutional Assessment supports the University’s efforts to plan, assess, and improve programs and services. The Office is available, at no charge, to consult with units and use organizational change tools to help units assess their needs, develop strategic plans, improve key processes, and develop collaborative team environments. If you would like to discuss the planning, quality, or assessment needs of your unit with one of our consultants, please contact the Office at 814-863-8721 or e-mail

The Quality Endeavors newsletter is published several times each semester. If you have any questions or comments about what you read here, or if you would like to suggest items for future newsletters, please contact Louise Sandmeyer, Executive Director of the Office of Planning and Institutional Assessment, at 814-863-8721 or To read past issues, see the Office’s Web site at /s/3jKIiZ .

To subscribe, join our mailing list or contact the Office of Planning and Institutional Assessment at 814-863-8721.

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