What performance data about the processes do you have or would like to have?

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3. What performance data about the processes do you have or would like to have?

  • What data would you like to have about your work unit’s performance to know how well you are meeting stakeholders’ expectations?
  • What change in those measures would indicate improvement?
  • What are specific client, supplier, and other stakeholder expectations for your product or service?
    • What do clients, suppliers, and other stakeholders realistically expect with regard to your product or service?
    • Ideally, what would clients, suppliers, and other stakeholders like to see in your product or service?
    • What leads them to select your service or product rather than another? What leads them to select another provider?
  • What are specific client, supplier, and other stakeholder satisfaction or performance measures regarding their expectations for your product or service? For example:
    • Quality
    • Courtesy in dealing with them
    • Cost
    • Sharing of status information
    • Time from order to delivery
    • Error rate