4. What are some possible approaches to improve the processes?
Identifying possible solutions
- Is information missing or incorrect?
- Are there unnecessary steps?
- Does each step add value to the process?
- Are any steps duplicated?
- Are steps in logical sequence?
- Are there unnecessary layers of approval?
- Are there overlapping paper and electronic processes?
- Is all paperwork necessary?
- Are multiple people responsible for the same task?
- Does the process take too much time?
- Can you reduce wait time?
- Do unnecessary complications or delays exist?
- Where are the bottlenecks—places where everything backs up or slows down?
- Is there rework being done?
- Can you provide a new or better product or service?
Evaluating possible solutions
- What are the potential benefits of the solutions?
- What could go wrong with the solutions?
- What are the projected costs?
- Have you gathered ideas from others involved in the process about how it can be improved?
- Are the solutions based on what you have learned?
- Do the solutions address the causes?
- Have you thought about eliminating or redesigning some of the steps in the process?
- Have you identified ways to try out each solution?
- Will the improvement address customer concerns?