What are the current processes?

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2. What are the current processes?

  • What are the steps you go through as you provide your product or service, from the time you receive a request, receive input from your suppliers, or start a process, to the time you deliver your product or service to your client?
  • How do you respond to missing or incorrect material or information?
  • Are there times between the steps when nothing is happening?  How long and frequent are these “wait” states?