In Masterful Coaching (2003. Jossey-Bass/Pfeiffer), Robert Hargrove uses the concept of triple loop learning to point out the different levels at which change and improvement can be made.
- Is the change that new skills are needed in the current process? Should you be looking at training?
- Is it that the actual process should be improved? Should you be looking at the sequence of steps and the location of resources and individuals involved in getting a task done?
- Is it that relationships should be changed? Should you or those involved in the process have different roles? Should you be delegating and coaching rather than directing?
Consider each of these approaches to determine which approach for improvement will be the most effective.