In the fourth edition of Love ’Em or Lose ’Em: Getting Good People to Stay (2008. Berrett-Koehler) Beverly Kaye and Sharon Jordan-Evans provide an alphabet of approaches and tools - 26, from A to Z - to become a ‘retention-focused manager’. The pointers are based on exit interviews and observations made over more than 25 years in talent management.
Approaches range from the A of asking a person what is keeping them on the job and would entice them to a different job, to the Z, the zenith, a manager’s self-test to determine the manager’s retention/engagement index, with references back to a specific one of the previous 25 chapters for each question on the test. Between the A and the Z, Kaye and Jordan-Evans address career oriented topics such as growth, goals, job enrichment, alternative career paths, and planning. Additional chapters address wellness and work-life balance. Others address fit in the job, passion, and values. Finally, there are chapters on the supervisor’s role and responsibility in retention, information management and sharing, policy making and flexibility, delegation, networking, mentoring, respect, and recognition.