University Park Reference and Consultation Services Council

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Team ID: 
978
College / Administrative Unit: 
University Libraries
Date Started: 
February 2009
Objective: 
To create a more coordinated and cohesive approach to reference and consultation services at University Park. The Council’s charge corresponds to other Libraries’ Councils: Access Services Council, Collection Development Council, and the Bibliographic Services Council.

The Council will broadly engage our faculty and staff through its cross-departmental membership, by appointing action teams to address specific issues, and by fostering dialogue about our user services. The Council will both develop a tactical plan that will serve as a blueprint for our future directions and identify immediate actionable items that will improve our reference-related services for our users. In meeting its charge, the Council will develop policies, standards, and core competencies; develop mechanisms to enhance communications among all service points; track national trends and identify best practices; and craft a concise tactical plan.
Desired Results: 

Completed:
Tactical Plan - crafted a tactical plan for delivering and improving reference and information services at University Park. Reference Policy and Mission Statement - crafted a reference policy and mission statement for the Libraries' web page.

Ongoing:
UP Unplugged - series to discuss important topics in reference services.
Conference Report-backs - for librarians to share information gathered at conferences on trends, best practices, and issues in libraries.

Contact Person: 
Diane Zabel
Members:
  • Sally Kalin, Sponsor
  • Dawn Childress, Co-Chair
  • Diane Zabel, Co-Chair
  • Dawn Amsberry, Member
  • Anne Behler, Member
  • Barbara Coopey, Member
  • Kelly Kaiserian, Member