Nursing staff, volunteers, receptionists, and clinicians were educated about this process in department meetings with reinforcement each month through the Fall 2010 semester. Any specimen without a label or any specimen identified as being mislabeled was recorded on the problem log and was recollected. The number of specimen problems identified was decreased by 89% after the tracking and education program was implemented. The project continues in QA mode at this time to ensure sustained improvement.
- Judith Novack, Leader
- Sharon Fong, Member