Alumni Admissions Volunteer Communication and Support

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Team ID: 
852
College / Administrative Unit: 
Undergraduate Education
Date Started: 
February 2009
Objective: 
To provide more secure and accessible ways to access the information Alumni Volunteers need to support student contacts. Alumni Volunteers serve a vital role in our recruitment efforts. Through college fairs and our LionsROAR (Reach Out and Recruit) efforts, they contact thousands of students.

Volunteers receive their LionsROAR student contacts via the Web, instead of through paper mailings and email. Volunteers now retrieve their student contacts using secure FPS accounts.

We also improved the alumni admissions volunteer Website to provide online training for volunteers and committee leaders that matches the presentation our staff members deliver to prospective students in the office and at out of state events. In response to alumni volunteer requests for a message forum, we created a Facebook group for them to be able to interact freely with other alumni from around the country and staff from across the University.
Desired Results: 

Before introducing this solution to our entire alumni volunteer group, three volunteers did end-user testing. This step provided valuable feedback, and ensured our end users would have a smooth transition to the new system.

Improving our Web delivery of information, training, and communications has made our interaction with our alumni volunteers more efficient, and effective. We have reduced expenses by significantly reducing printing and mailing costs for paper-based communications. Our Website is continually updated with the latest information about admissions and the University. Communication with alumni volunteers is fast and secure. The alumni have the tools they need to effectively interact with our prospective students.

Name: 
Tony Moore
Members:
  • David Kuskowski, Sponsor
  • Elaine Barsness, Member
  • Craig Benner, Member
  • Garrick Bodine, Member
  • Karen Butler, Member
  • Lynn Koehler, Member
  • Stephen Mitchell, Member
  • Tony Moore, Member
  • Melanie Puebla, Member
  • Stacy Rosenbaum, Member
  • Jennifer Snare, Member