An electronic submission and feedback system has been put in place and is in its early stages of operation. The system allows for continuous monitoring of the status of suggestions - from confirmation of receipt of suggestion through to the final decision and/or implementation of the suggestion. Progress will be measured through the tracking of number and types of suggestions received, time taken to process the suggestion, number implemented and results of implementations, as applicable.
On behalf of Candice A. Yekel, Director of the Office, I am responding with updates for team number 836.
#836 Opportunity for Improvement Initiative, Office for Research Protections
A new process to receive, assess, provide feedback on and implement (as appropriate) suggestions received from staff and customers to enhance our ability to carry out our mission was developed through the work of this team. The process was initiated and operational through mid-2009. Approximately 35 suggestions were received, evaluated and tracked over 9 areas within the ORP. Of those, approximately 18 were implemented in whole or in part or are under consideration for implementation. In late 2009, changes to the organizational structure within the office were being developed and this has necessitated a re-examination of the Opportunity for Improvement Initiative, which will take place in the coming months. (Note: Michelle Panulla and Michelle Stickler have moved on from this office and are no longer team members.)
Josy Lyons, R.N., M.Ed.
Continuous Quality Improvement
Office for Research Protections
- Michelle Stickler, Advisor
- Candice Yekel, Sponsor/Advisor
- Josy Lyons, Leader
- Michelle Panulla, Member