Special Billing Issues Team

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Team ID: 
799
College / Administrative Unit: 
Student Affairs
Date Started: 
November 2007
Objective: 
To improve the process of billing services for patients with special billing issues, i.e. worker’s compensation, to ensure that charges are posted initially with the appropriate account and not to the student’s bursar account.
Desired Results: 

The goals are to increase customer satisfaction and eliminate any rework caused by incorrect billing.
The team is currently reviewing data provided by the Bursar’s office of any charges that required reprocessing and is reviewing all aspects of the patient registration process for areas to improve.

Contact Person: 
Nancy Lambert
Members:
  • Michael Gouse, Leader
  • Connie Cavalier, Member
  • Nicole Shunk, Member
  • Barbara Virgil, Member