Special Billing Issues Team

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Team ID: 
College / Administrative Unit: 
Student Affairs
Date Started: 
November 2007
To improve the process of billing services for patients with special billing issues, i.e. worker’s compensation, to ensure that charges are posted initially with the appropriate account and not to the student’s bursar account.

The goals are to increase customer satisfaction and eliminate any rework caused by incorrect billing.
The team is currently reviewing data provided by the Bursar’s office of any charges that required reprocessing and is reviewing all aspects of the patient registration process for areas to improve.

Contact Person: 
Nancy Lambert
  • Michael Gouse, Leader
  • Connie Cavalier, Member
  • Nicole Shunk, Member
  • Barbara Virgil, Member