UHS - Clinical Services

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Team ID: 
735
College / Administrative Unit: 
Student Affairs
Date Started: 
February 2007
Objective: 
The number of abandoned calls has been determined by the nursing staff to be unacceptably high based on data from an updated phone call tracking system. Goal is to decrease the number of abandoned calls to the nurse advice line by 10%.
Name: 
LuAnn Benz
Members:
  • LuAnn Benz, Member
  • Sylvia Musheno, Member