Total no shows for the period before transition to the new appointment software, November 05 through September 06 were 1,231; for the period November 06 through September 07 the total was 1,095. This represents a decrease of 11.1% after initiation of automated appointment reminders. As October 2006 was the transition month, October 2007 was omitted from the analysis.
UHS continue to monitor no shows on a monthly basis. No shows for the period January through July 2008 were 619; for the same period in 2007 the total was 642, a 3.6% decrease year-to-year.
August 21, 2008
- Michael Gouse, Member