Physical Therapy Department Team

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Team ID: 
693
College / Administrative Unit: 
Student Affairs
Date Started: 
August 2005
Objective: 
The Physical Therapy (PT) Department staff noted a number of PT patients who cancelled or did not show for their initial (one-hour) evaluation appointments or came for one visit and didn’t return for follow-up due to not having insurance coverage. Late cancellations and/or no-shows impact on the department’s ability to offer services to other clients in a timely manner and on department income. The team wants to determine the extent of this impact on its services.
Contact Person: 
Linda Eck
Members:
  • Peg Spear, Sponsor
  • Linda Eck, Leader
  • Patricia Irwin, Chair
  • Ken Hurd, Member