Money saved in print and mailing of paper application by using web application:
2001 application cycle - $4500
2002 application cycle - $24,000
The increase in money saved from 2001 to 2002 reflects a change in office procedure of NOT automatically sending a paper application to enquirers, but directing them to the web unless they ask specifically for paper.
We have recycled the money saved into new web-focused customer service initiatives, like on-line visit scheduling and online transfer course evaluations, both to be completed soon.
- Steve Mostert, Leader
- Steve Focht, Member
- Anne Johnson, Member
- Amy Pancoast, Member
- Dick Repsher, Member
- Vince Timbers, Member
- Jeffrey Waters, Member