They hope to increase customer satisfaction, reduce costs and save time. They can document savings per ticket transaction both through airfare savings and surface fees. The surface fee is $6.00 through on line booking versus $28.00 using a travel agent downtown.
Volume discount contracts with United and Northwest airlines: Annual savings over lowest available fare are $334,000/year
Average domestic airline ticket cost for Penn State ranges from $25-$35 per ticket less than the national average for business travel. International tickets average over $800/ticket less than the national average.
Penn State participated in a Big Ten Conference Consortium agreement with National Car Rental for annual savings of over $210,000 per year.
- Marguerite Gustkey, Member
- Mary Jane Smith, Member