Penn State WebMail

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Team ID: 
480
College / Administrative Unit: 
Information Technology Services (ITS)
Date Started: 
February 2002
Objective: 
Penn State WebMail is a Web-based e-mail client, similar to Yahoo! Mail, that provides the Penn State community with anytime, anywhere access to their Penn State e-mail via a Web browser. The e-mail is stored in a user’s Penn State Access Account Storage Space (PASS) and the easy-to-use interface lets users create and organize mailboxes, access directory services, create and add personalized signatures, and change settings.
Desired Results: 

WebMail is a complement to other mail services (primarily Eudora). It doesn't replace them so doesn't avoid costs. Obviously, the reason to do this is not for direct $$ savings. WebMail is an additional service to faculty, staff, and students, that makes it much easier to access mail away from home/the dorm/the office. The best metric I saw is this: there are about 2,000 unique WebMail users per day (out of about 55,000 unique PSU mail users per day) --- so WebMail is clearly not a trivial service; people are using it. They must find value in it.

WebMail is an additional service to faculty, staff, and students that makes it much easier to access mail away from home/the dorm/the office. The usage during the semester is a little over 12,000 users/day. Currently, there are about 10,500 users/day.

Contact Person: 
John Kalbach
Members:
  • Gary Augustson, Sponsor
  • Chris Hubing, Member