Student Rating of Teacher Effectiveness (SRTE)

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Team ID: 
439
College / Administrative Unit: 
Undergraduate Education
Date Started: 
March 2001
Objective: 
To improve SRTE processing, in order to prevent submission errors and to increase the number of forms submitted in a timely manner.
Desired Results: 

An analysis of the error rates for the overall process (Spring 2001 through Fall 2002) indicates that we can expect between 7 and 8 errors per thousand (Z=2.42). This is a big improvement over the rates observed before the process improvement team first met. At that time, error rates averaged 32 per thousand (Z=1.85). The team will continue to explore ways to improve the process and to monitor results using Six Sigma methods.

Contact Person: 
Barbara Sherlock
Members:
  • Barbara Sherlock, Facilitator
  • Sue Cross, Member
  • Sharon Jabco, Member
  • Will Kerr, Member
  • Jennifer Lewis, Member
  • Ralph Locklin, Member
  • Diane Mixon, Member
  • Dawn Zimmaro, Member