Career Services Ask Career Services Team

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Team ID: 
386
College / Administrative Unit: 
Student Affairs
Date Started: 
January 2000
Objective: 
A team to investigate the process by which we respond to student e-mail inquiries that are sent to our generic e-mail address: ASK CAREER SERVICES
Desired Results: 

- One Staff member will take primary responsibility for Ask Career Services and the primary responsibility will rotate from year to year to avoid burnout.
- A series of "canned responses" have been prepared so that each query does not have to be handled as if it is a unique issue.
- A team of staff members will continue to meet periodically to monitor and assess the effectiveness of the revised process.
- A large referral team was established (organized by topic) and the primary staff member was urged to refer generously.
- Michael Hall will be replaced as he has left the staff.

Improvements:

- Students receive responses within 24 hours.
- No one staff member is overburdened by inquiries.

Future Plans:

It is anticipated that the Ask Career Services Team will continue to operate for the foreseeable future.

Name: 
Liz Toepfer-Hendey
Members:
  • Jack Rayman, Sponsor
  • Liz Toepfer-Hendey, Leader/Facilitator
  • Jungen Choi-Perkins, Member
  • Cathy Dufour, Member
  • Michael Hall, Member