Interlibrary Loan Lending Team

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Team ID: 
College / Administrative Unit: 
University Libraries
Date Started: 
April 1999
To improve document delivery processes in the Interlibrary Loan Department.
Desired Results: 

June 2000: We have just finished our process and are now looking at the individual steps. We have interviewed a few customers, but not nearly enough to come up with any conclusions.

Contact Person: 
Cordy Swinton
  • Sally Kalin, Sponsor
  • Cordy Swinton, Leader
  • Joan Lakoski, Facilitator