Undergraduate Admissions Customer Interaction Team

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Team ID: 
297
College / Administrative Unit: 
Enrollment Management and Administration
Date Started: 
July 1998
Objective: 
To focus on the management of internal processes to become more effective in balancing customer interaction with team and individual responsibilities.
Desired Results: 

Recommended creating a unified message and single definition of expectations, policies, and procedures for all aspects of customer interaction

Recommended creating a measurement tool for staff accountability dealing with customer interactions

Recommended clarifying requirements for each job description and work loads

Recommended providing the appropriate training to meet the requirements for new job descriptions

Recommended investigating technology to monitor consistent staff participation in required UCD duties.

Contact Person: 
Joy Dietz
Members:
  • Steve Mostert, Sponsor
  • Joy Dietz, Leader
  • Ellen Walker, Facilitator