Recommended creating a unified message and single definition of expectations, policies, and procedures for all aspects of customer interaction
Recommended creating a measurement tool for staff accountability dealing with customer interactions
Recommended clarifying requirements for each job description and work loads
Recommended providing the appropriate training to meet the requirements for new job descriptions
Recommended investigating technology to monitor consistent staff participation in required UCD duties.
- Steve Mostert, Sponsor
- Joy Dietz, Leader
- Ellen Walker, Facilitator