College / Administrative Unit:
Finance and Business
To improve the efficiency and effectiveness of the service provided to customers of Penn State’s Hospitality Services.
Servers now work in teams of 2 for every 3 tables, creating continuous attention as well as speed and efficiency
More personalized service in food and beverage areas; An increase in the time spent in the dining-rooms
- Sam Glasgow, Sponsor
- Jim Purdum, Sponsor
- Eric Olbrich, Leader/Facilitator