Penn State Hospitality Services Team

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Team ID: 
282
College / Administrative Unit: 
Finance and Business
Date Started: 
February 1998
Objective: 
To improve the efficiency and effectiveness of the service provided to customers of Penn State’s Hospitality Services.
Desired Results: 

Servers now work in teams of 2 for every 3 tables, creating continuous attention as well as speed and efficiency

More personalized service in food and beverage areas; An increase in the time spent in the dining-rooms

Contact Person: 
Eric Olbrich
Members:
  • Sam Glasgow, Sponsor
  • Jim Purdum, Sponsor
  • Eric Olbrich, Leader/Facilitator