University Health Services General Medicine/Urgent Care Wait Time

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Team ID: 
College / Administrative Unit: 
Student Affairs
Date Started: 
July 1997
To decrease the time patients wait to receive services in the UHS General Medicine and Urgent Care departments.

Clinicians and patients moved from urgent care to general medicine to create more appointment slots

Over a one-month period the wait time in urgent care decreased from 100 minutes to 50 minutes and the general medicine wait time decreased from 12 minutes to 9 minutes

Contact Person: 
Larry Dansky
  • Larry Dansky, Sponsor
  • Larry Dansky, Leader/Facilitator
  • Kathy Petroff, Leader/Facilitator