University Health Services General Medicine/Urgent Care Wait Time

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Team ID: 
College / Administrative Unit: 
Student Affairs
Date Started: 
July 1997
To decrease the time patients wait to receive services in the UHS General Medicine and Urgent Care departments.
Desired Results: 

Clinicians and patients moved from urgent care to general medicine to create more appointment slots

Over a one-month period the wait time in urgent care decreased from 100 minutes to 50 minutes and the general medicine wait time decreased from 12 minutes to 9 minutes

Contact Person: 
Larry Dansky
  • Larry Dansky, Sponsor
  • Larry Dansky, Leader/Facilitator
  • Kathy Petroff, Leader/Facilitator