University Health Services Patient Flow Team

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Team ID: 
College / Administrative Unit: 
Student Affairs
Date Started: 
July 1997
To improve all aspects of patient flow through a General Medicine visit - making an appointment, checking-in, visit, and checking-out.

Hired a receptionist to check students in and out; Allowed the nursing staff more time to be involved with patient care; A fifth part-time nurse was hired to alleviate nurses from days of heavy patient flow; Process became more cost effective and streamlined the overall patient flow

The number of patient complaints regarding waiting time decreased from 7 to 5

Contact Person: 
Connie Cavalier
  • Larry Dansky, Sponsor
  • Connie Cavalier, Leader
  • Steve Kreiser, Facilitator