Parking Operations Permit Distribution Process Improvement Team

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Team ID: 
College / Administrative Unit: 
Finance and Business
Date Started: 
July 1997
To improve the parking permit distribution process.

Faculty/staff receive reminder notice instead of "threatening" official letter

Outside vendors receive card with information on number of spaces and where they can park at initial meeting with facility personnel, which is turned into parking office to receive permits

Students will receive a smaller form in the mail (decrease postage costs from $1.00 to $0.32 each, saving $3400 annually)

With the completion of the HUB addition, 65% more spaces were added and doubled the traffic count in the building (18-19K per day to 38-40K per day). While the maintenance staff was increased to support the additional space, operations and programming staff increased by only 25%.

Contact Person: 
Teresa Davis
  • Betty Roberts, Sponsor
  • Teresa Davis, Leader
  • Kurt Gehlert, Facilitator