Behrend College Office of Admissions Publications Improvement Team

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Team ID: 
209
College / Administrative Unit: 
Erie, The Behrend College
Date Started: 
January 1997
Desired Results: 

Improved office processes

Reduced follow-up time for inquiries by 20%

Campus visits streamlined, reduced errors

Admissions brochures redesigned

Open house for prospectives revamped resulting in 50% increase in faculty & prospectives participation

Name: 
Jane Brady
Members:
  • Mary-Ellen Madigan, Sponsor
  • Jane Brady, Leader
  • Bob Light, Facilitator