College / Administrative Unit:
To develop and implement a facility request/approval/scheduling process that minimizes the time required while maintaining quality standards and customer satisfaction.
Request forms were redesigned & now accepted via fax & e-mail making scheduling easier & more flexible
With time savings, staff time has been reallocated to other projects
Response times for new requests decreased from 4 days to 1
- Larry Young, Sponsor
- Mel Coble, Leader
- Tom Hall, Facilitator