Paul Robeson Cultural Center Scheduling Team

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Team ID: 
208
College / Administrative Unit: 
Student Affairs
Date Started: 
January 1997
Objective: 
To develop and implement a facility request/approval/scheduling process that minimizes the time required while maintaining quality standards and customer satisfaction.
Desired Results: 

Request forms were redesigned & now accepted via fax & e-mail making scheduling easier & more flexible

With time savings, staff time has been reallocated to other projects

Response times for new requests decreased from 4 days to 1

Contact Person: 
Mel Coble
Members:
  • Larry Young, Sponsor
  • Mel Coble, Leader
  • Tom Hall, Facilitator