The process was brought into compliance.
Improved the communication between the Student Aid, Registrar's and Bursar's Offices.
Work involved in adjusting the aid reduced by 80%.
Developed a priority system for handling student refunds in first two weeks of classes.
Recommended to CRO for improvement in service to the part-time students in Spring 1998.
2.5 positions eliminated from the process due to downsizing. One person of grade 21, one person of grade 16 and 1 half-time person of grade 17 were eliminated. The estimated value of money saved is $70,998 annually.
- Anna Griswold, Sponsor
- Roseann Sieminski, Sponsor
- Ralph Hosterman, Leader/Facilitator