Undergraduate Admissions Incoming Mail Review Team

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Team ID: 
College / Administrative Unit: 
Enrollment Management and Administration
Date Started: 
March 1996
To examine the messages that come to the UAO through e-mail, fax, and hard copy to determine the best process to use to answer the messages easily, promptly and accurately.

E-mail system was changed for more efficient routing to admissions counselors & to attend to messages that required immediate attention

A standardized response formulated for 2 most common inquiries--response time decreased from 2 weeks to instantaneous

Contact Person: 
Betsy Wiser
  • Geoffrey Harford, Sponsor
  • Betsy Wiser, Leader