College / Administrative Unit:
To streamline the serials claiming process that occurs when library locations do not receive expected serial or periodical issues and suppliers have to be contacted.
Reorganized dept into 5 self-directed teams
Process improvements were implemented which decreased costs & improved service to customers
Through natural attrition the staff decreased from 44 to 30 over past five years
- Nancy Stanley, Sponsor
- Beth Watson, Leader
- Linda Klimczyk, Facilitator