Acquisitions CQI Team on Serials Claiming

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Team ID: 
161
College / Administrative Unit: 
University Libraries
Date Started: 
March 1996
Objective: 
To streamline the serials claiming process that occurs when library locations do not receive expected serial or periodical issues and suppliers have to be contacted.
Desired Results: 

Reorganized dept into 5 self-directed teams

Process improvements were implemented which decreased costs & improved service to customers

Through natural attrition the staff decreased from 44 to 30 over past five years

Name: 
Beth Watson
Members:
  • Nancy Stanley, Sponsor
  • Beth Watson, Leader
  • Linda Klimczyk, Facilitator