Undergraduate Admissions Office Telephone Benchmarking Team

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Team ID: 
137
College / Administrative Unit: 
Enrollment Management and Administration
Date Started: 
June 1995
Objective: 
To describe and measure the effectiveness of the UAO’s current system for handling incoming calls and learn from other institutions that may have addressed or solved similar problems and challenges.
Desired Results: 

Benchmarked with several other institutions to see how similar problems addressed

Currently implementing: increasing staff, new staff training, & investigating a new, advanced system

Measured effectiveness of current voice-response telephone system

Contact Person: 
Joy Dietz
Members:
  • John Romano, Sponsor
  • Joy Dietz, Leader