College / Administrative Unit:
Enrollment Management and Administration
To describe and measure the effectiveness of the UAO’s current system for handling incoming calls and learn from other institutions that may have addressed or solved similar problems and challenges.
Benchmarked with several other institutions to see how similar problems addressed
Currently implementing: increasing staff, new staff training, & investigating a new, advanced system
Measured effectiveness of current voice-response telephone system
- John Romano, Sponsor
- Joy Dietz, Leader