Undergraduate Admissions Office Telephone Benchmarking Team

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Team ID: 
College / Administrative Unit: 
Enrollment Management and Administration
Date Started: 
June 1995
To describe and measure the effectiveness of the UAO’s current system for handling incoming calls and learn from other institutions that may have addressed or solved similar problems and challenges.

Benchmarked with several other institutions to see how similar problems addressed

Currently implementing: increasing staff, new staff training, & investigating a new, advanced system

Measured effectiveness of current voice-response telephone system

Contact Person: 
Joy Dietz
  • John Romano, Sponsor
  • Joy Dietz, Leader