Undergraduate Admissions Office Telephone Benchmarking Team

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Team ID: 
137
College / Administrative Unit: 
Enrollment Management and Administration
Date Started: 
June 1995
Objective: 
To describe and measure the effectiveness of the UAO’s current system for handling incoming calls and learn from other institutions that may have addressed or solved similar problems and challenges.
Results: 

Benchmarked with several other institutions to see how similar problems addressed

Currently implementing: increasing staff, new staff training, & investigating a new, advanced system

Measured effectiveness of current voice-response telephone system

Contact Person: 
Joy Dietz
Members:
  • John Romano, Sponsor
  • Joy Dietz, Leader