Altoona Finance Office Mini Team

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Team ID: 
105
College / Administrative Unit: 
Altoona College
Date Started: 
May 1994
Objective: 
Improve customer service for students in the finance office.
Desired Results: 

Customer service was improved so that at the beginning of the semester, the average waiting time in lines decreased from 14 minutes to 4/student

Overall # of students serviced/day increased by 14%
Individuals in line the first two days decreased from an average of 400 to 336 while overall services increased from 400 to 455. Hours the office was open increased from an average of 26 to 28.

Contact Person: 
Lani Bloomer
Members:
  • Mary Beth Tsikalas, Sponsor
  • Lani Bloomer, Leader
  • Chuck Kormanski, Facilitator