Customer service was improved so that at the beginning of the semester, the average waiting time in lines decreased from 14 minutes to 4/student
Overall # of students serviced/day increased by 14%
Individuals in line the first two days decreased from an average of 400 to 336 while overall services increased from 400 to 455. Hours the office was open increased from an average of 26 to 28.
- Mary Beth Tsikalas, Sponsor
- Lani Bloomer, Leader
- Chuck Kormanski, Facilitator