College / Administrative Unit:
University Outreach (Continuing and Distance Education)
To study the processes that produce correspondence and other printed materials for conferences.
Weight of materials sent to conferees reduced resulting in 50% savings for mailing costs
Reduced the types of invoices sent out to customers from 4 to 1
Registration process simplified with elimination of 13 steps
- Michael Ostroski, Sponsor
- Fred Loomis, Facilitator