Office Procedures in the Office of the Vice President and Dean for Continuing and Distance Education

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Team ID: 
College / Administrative Unit: 
University Outreach (Continuing and Distance Education)
Date Started: 
November 1993
To improve the following office processes: responding to customers; meeting management; paperwork and administrative procedures; workload management.

Document processing & filing was standardized

Improved response to customers, meeting management, & workload management

Protocols were established

Contact Person: 
Cathy McMurtrie
  • Patricia Thornton, Sponsor
  • Cathy McMurtrie, Leader
  • Kimberly Townsend, Facilitator