Interlibrary Loans

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Team ID: 
73
College / Administrative Unit: 
University Libraries
Date Started: 
September 1993
Objective: 
To examine the process of obtaining non-returnable materials for Penn State patrons through Interlibrary Loan.
Desired Results: 

Number of requests increased from 17,022 to 22,054

Team was able to decrease average # of days for interlibrary loans from 20.3 days to 15.4 days

Contact Person: 
Gloriana St. Clair
Members:
  • Nancy Cline, Sponsor
  • Gloriana St. Clair, Leader
  • Janeen Grasser, Facilitator