College / Administrative Unit:
To examine the process of obtaining non-returnable materials for Penn State patrons through Interlibrary Loan.
Number of requests increased from 17,022 to 22,054
Team was able to decrease average # of days for interlibrary loans from 20.3 days to 15.4 days
Gloriana St. Clair
- Nancy Cline, Sponsor
- Gloriana St. Clair, Leader
- Janeen Grasser, Facilitator