To improve the application process to meet or exceed the information and service needs of prospective freshman students and those who help and influence them.
Wait time for student inquiries decreased from several months to 2 weeks
2 week time frame considered optimal by customers
automated updates to Commonwealth Campuses have improved communications & resulted in more timely follow-ups with applicants.
- John Romano, Sponsor
- Harry Lehew, Leader
- Joan Lisle, Facilitator