Admissions Application Process

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Team ID: 
70
Date Started: 
September 1993
Objective: 
To improve the application process to meet or exceed the information and service needs of prospective freshman students and those who help and influence them.
Desired Results: 

Wait time for student inquiries decreased from several months to 2 weeks

2 week time frame considered optimal by customers

automated updates to Commonwealth Campuses have improved communications & resulted in more timely follow-ups with applicants.

Contact Person: 
Harry Lehew
Members:
  • John Romano, Sponsor
  • Harry Lehew, Leader
  • Joan Lisle, Facilitator