The Computer Help Desk Function

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Team ID: 
56
College / Administrative Unit: 
Computer and Information Systems
Date Started: 
April 1993
Objective: 
To improve the function of computer help desks at various University locations
Desired Results: 

Compiled a group or set of telephone numbers for Computer Help Desk in the telephone directory to help customers find the correct number

Name: 
John Harwood
Members:
  • Gary Augustson, Sponsor
  • John Harwood, Leader
  • Joan Thomson, Facilitator