Retiree Benefits

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Team ID: 
51
College / Administrative Unit: 
Finance and Business
Date Started: 
February 1993
Objective: 
To study and improve processes for billing Penn State retirees for health and insurance benefits
Desired Results: 

Surveyed retirees/widow(er)'s to improve billing of benefits

Bills are more informative including hospital info, life insurance, helpful telephone #, & a better description of account adjustments

Bills sent out semi-annually

Bills are now self-sealing

Contact Person: 
Patty Maines
Members:
  • Roseann Sieminski, Sponsor
  • Billie Willits, Sponsor
  • Patty Maines, Leader
  • Dave Fusco, Facilitator