Telephone Protocol in the Conference Center

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Team ID: 
27
College / Administrative Unit: 
University Outreach (Continuing and Distance Education)
Date Started: 
June 1992
Objective: 
To improve telephone communication with customers and identify system appropriate for new conference center.
Desired Results: 

Telephone training workshops offered for all conference center employees

Fix-term hire added just for Sports Camp, May-August

Voice mail removed from secretaries lines, remains on coordinators' lines

Workshops created to demo Merlin system features

Name: 
Barbara Impellitteri
Members:
  • Dick Bunnell, Sponsor
  • Barbara Impellitteri, Leader
  • John Murphy, Facilitator