Transcript Procedures in the University Registrars Office

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Team ID: 
College / Administrative Unit: 
Enrollment Management and Administration
Date Started: 
May 1992
To improve the systematic flow of the academic transcript production process with the intent of reducing errors, reducing processing time and offering new services.
Desired Results: 

Credit cards are now accepted for transcript payment

Transcripts are now printed immediately upon request, reducing processing time by 33%

Billing operation decreased by 35%

Contact Person: 
Gary Hile
  • Jim Wager, Sponsor
  • Gary Hile, Leader
  • Karen Schultz, Facilitator