Bibliographic searching within University Libraries

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Team ID: 
19
College / Administrative Unit: 
University Libraries
Date Started: 
May 1992
Objective: 
To reduce errors in pre-order searching in order to improve customer service; reduce inaccuracy in orders sent to Acquisitions.
Desired Results: 

Error rate in ordering library materials decreased from 25% to 5% due to process changes

Automation also improved efficiency

Name: 
Judy Hewes
Members:
  • Gloriana St. Clair, Sponsor
  • Judy Hewes, Leader
  • Cathy Lyons, Facilitator