Bibliographic searching within University Libraries

Printer-friendly versionPrinter-friendly version
Team ID: 
College / Administrative Unit: 
University Libraries
Date Started: 
May 1992
To reduce errors in pre-order searching in order to improve customer service; reduce inaccuracy in orders sent to Acquisitions.
Desired Results: 

Error rate in ordering library materials decreased from 25% to 5% due to process changes

Automation also improved efficiency

Contact Person: 
Judy Hewes
  • Gloriana St. Clair, Sponsor
  • Judy Hewes, Leader
  • Cathy Lyons, Facilitator