Reducing Lines in the Bursars Office

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Team ID: 
17
College / Administrative Unit: 
Enrollment Management and Administration
Date Started: 
May 1992
Objective: 
To reduce student waiting time in refund lines in the Bursar’s Office for fall semester 1992.
Desired Results: 

Waiting in teller lines was reduced from 30-60 minutes to 10 minutes

Contact Person: 
Bill Miller
Members:
  • Roseann Sieminski, Sponsor
  • Bill Miller, Leader
  • Ro Nwranski, Facilitator